Terms of service

Introduction

This website is owned and operated by Kennedy Point Group Limited (known together with its directors and employees as “we”, “our” or “us”) a New Zealand registered company.

Alcohol Policy

Persons buying wine must comply with their country of state laws regarding the purchase of alcohol.
By placing this order you confirm that you meet the minimum agr require by your country or state.
If in doubt the courier may ask for proof of age ID on delivery of wine.

Accommodation Cancellation /Refund Policy

Accommodation bookings can be rescheduled subject to availability and are 100% refundable if cancelled 30 days prior to the booking.
All package deals are non refundable but may be rescheduled subject to availability.

Non-smoking and Pets

The Guest House is smoke free indoors and there are no facilities for pets on the vineyard..

Arrival & Departure

Check-in time is 1:00 pm and check-out is by 10.00 am, unless prior arrangement has been made.  Talk to us if you want to leave your luggage at the winery whilst you enjoy Waiheke.

We suggest you consider travel insurance in the event of unexpected change to travel plans.

Delivery

We will dispatch orders no later than four business days after the day your order is received by us and you have received confirmation of your order from us via email or equivalent. We are not responsible for any failure to deliver or relay in delivery caused by any event outside of our reasonable control.

In the event that we fail to deliver any products, you may elect to cancel your order in respect only of the products not delivered unless we have contacted you and you have agreed to delivery at a later date.

Products Refund Policy

If merchandise is received damaged or the goods are not as ordered,contact us for replacement items, or if that is not possible,a refund.